Cancellation & Refund Policy
Order Cancellation or Modification
Once an order is placed and accepted, cancellations or modifications are only permitted under the following conditions:
- Orders may be canceled or modified only with the prior written approval of an authorized representative.
- If the cancellation request is made after the product has been dispatched to a carrier, a cancellation fee of 25% of the total order value will be charged to cover incurred retrieval costs.
- Special orders or custom-size blinds and curtains cannot be canceled or refunded once production has begun, as these items are specifically tailored to your requirements.
- In the event that the buyer breaches the terms of this agreement, becomes insolvent, or is subject to bankruptcy or liquidation proceedings, we reserve the right to cancel the order without any liability.
Return of Materials
Due to the custom nature of many of our products, returns are not accepted for custom-sized blinds or curtains.
Upon receiving your order, we encourage you to inspect your items immediately. If there are any defects or issues with the product:
- You must notify us in writing within 24 hours of receiving the product. Please include a detailed description of the defect and any relevant photos.
- If no issues are reported within this timeframe, it is assumed that the product has been accepted as is, and no further claims can be made.
Refunds
Refunds will only be processed under the following circumstances:
- If an order has been canceled before dispatch and confirmed in writing by our team.
- For defective products reported within the inspection period of 24 hours, we will either offer a replacement or refund, depending on the situation.
